Friday, April 8, 2011

Are We Using The Better Business Bureau, or is it Crap?

I was reading the terrible reviews for Time Warner Cable on Yelp (there's a liveblog in there that's quite worth it), and someone mentioned reporting issues to the Better Business Bureau.

I decided to make a cursory glance at what the Better Business Bureau thinks of Time Warner Cable, and discovered that it thinks pretty highly of it. "A+" highly.

Considering the vitriol that has been heaped on Time Warner Cable in its time, and considering the fact that every single person I speak to has had some strange Kafkaesque nightmare scenario with Time Warner (mine lasted several weeks -- I'm starting to have one with the National Grid too, actually). So, why the A+?

Are we not using it? Is it blind to issues in the community? Is it symptomatic of some sort of corrupt influence? Are these rhetorical questions I have no ability to answer?

The answer to the last one is yes.

(Update: Consumer Reports appears to have many of the same questions.)